Coaching terms & conditions

1. Agreement

By paying for a True Program coaching package, joining a live session, camp or event, or starting a program, you confirm that you have read, understood and agreed to these terms and conditions.

Coaching is delivered by True Program (Valerie Schellekens and the True Program coaching team), based in Barcelona, Spain.

2. Health, fitness and medical disclaimer

You confirm that you are in good physical health and that you are not aware of any medical condition, injury, illness, pregnancy or medication that would make exercise unsafe for you. If you are unsure, you consult a doctor or qualified medical professional before starting.

You are responsible for completing the intake form fully and honestly, and for informing your coach immediately of any change in your health, injuries, pain, medication or wellbeing.

Exercise carries an inherent risk of injury. You participate in all training, live sessions, rides, runs, swims, camps and events voluntarily and at your own risk.

Your coach provides guidance and programming; you remain in control of your own body at all times. You stop and seek medical help if you feel pain, dizziness, chest discomfort or anything unusual, and you never continue an exercise you do not feel able to perform safely.

To the maximum extent permitted by law, True Program and its coaches are not liable for any injury, illness, accident, loss or damage arising from your participation in training, live sessions, events or the use of any program, advice or nutrition guidance.

3. Nutrition guidance

Nutrition guidance is general coaching support for health, performance or weight management. It is not medical advice and does not replace treatment or advice from a doctor, dietitian or other medical professional. If you have an eating disorder, a metabolic or gastrointestinal condition, an allergy or any medical condition, you inform your coach and consult your doctor first.

4. Payment and cycles

Coaching is invoiced per cycle, usually 4 or 8 weeks, and paid in advance at the start of the cycle. Payment methods depend on your country: Stripe, PayPal, Wise, bank transfer, Tikkie or another agreed method.

Access to your program continues while payments are up to date. Late payment can result in your program being paused until payment is received.

Prices may change between cycles; you are informed before a new cycle starts.

5. Pausing and cancellation

You can end coaching at any time with at least 1 week's notice before the start of the next cycle. Cycles already started or already programmed are not refunded.

You can pause your account. Let us know more than a week in advance. If the training was already written and the coach was not aware of your absence, those weeks are charged. In case of injury or illness we always pause.

6. Your responsibilities

You log your training, give honest feedback and communicate changes in your schedule, health or energy as early as possible, so your coach can adjust safely.

You use the correct equipment and a safe training environment, and you warm up and cool down as prescribed.

7. Program use and intellectual property

Your program, videos, documents and materials are made for you personally. You do not copy, resell, publish or share them with third parties without written permission.

8. Privacy

Your personal, training and health data is kept strictly confidential and used only to coach you. It is not shared with third parties without your explicit consent, except where required by law. Photos or videos of you are only used publicly with your permission.

9. Live sessions in Barcelona, camps and events

Community sessions, rides, runs, swims, camps and events are optional and you join at your own risk. Open water swimming, cycling in traffic and outdoor training carry additional risks that you accept by participating. You follow traffic rules, wear appropriate safety equipment and follow the instructions of the coach on site.

10. Changes to these terms

True Program may update these terms. The version published on this page at the time of your payment applies to that cycle.